Have you ever had to wait at the DMV? They have digitized and automated a lot of their processes, but you still have to wait… a long time. It is an organization that has implemented a lot of technology without improving the underlying processes.
Automating a mediocre process only provides marginal benefits, if any at all. However, many software developers are all too ready to do that. They think it is not their responsibility to ensure the process is worth automating.
At Bytes, Inc., we take a very different perspective. If you are going to invest in custom software to automate and digitize processes in your business, we are committed to making sure it will improve productivity and business results. So when you are looking at automating, it is a great time to look at your processes:
- How can it be improved whether it is automated or not?
- Is there some technology we can take advantage of to eliminate or simplify different steps in the process?
- Is there data we can use to improve business results?
One of our clients wanted more detailed reports to be able to dive deeper into their data. However, their request was going to make the reports very complex and less likely to be used. So, we suggested using Crystal Reports which allows them to slice and dice their data at different levels and to generate reports in multiple formats, which they have found to be very powerful.
So if you are going to develop custom software or automate your processes in other ways, be sure to look at the underlying process and how you can improve them before you start the automation process. That can be the difference between a mediocre project and a very successful one.